Missed Loan Payment

Repayment of a loan must be made in substantially level installment payments of principal and interest and paid not less frequently than quarterly. Failure to follow the agreed-upon repayment schedule will result in additional accrued interest on your loan and may result in your loan being defaulted. If your loan is defaulted, you will not be able to take another loan from your SMART plan account until you repay the defaulted loan in full.

Grace period for payment

A grace period for repayment is permitted, but not later than the end of the calendar quarter following the calendar quarter in which the payment was not made. For example, if your payment is due on March 29, the latest your payment can be received, before your loan will be defaulted is June 30.

Making a late payment

Send a cashier's check, certified check or money order made payable to Voya and include

• your name
• your Social Security number (SSN) or last 4 digits of your SSN with your personnel number and
• a current telephone number where you can be reached for questions.