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We ranked #1 supermarket in America for customer service by Newsweek

Oct. 14, 2020

Publix has been named to Newsweek’s 2021 America’s Best Customer Service list, ranking No. 1 in the supermarket category.

“We are honored to be recognized with this award by our customers,” said Director of Communications Maria Brous. “Publix associates work hard to treat our customers like royalty, and we’re grateful to be acknowledged for customer service excellence in our industry.”

More than 25,000 U.S. customers who have purchased, used or researched a product or service in the past 3 years were surveyed. The final assessment and rankings were based on how likely they would be to recommend the companies to friends and family, and their evaluation of the companies in the areas of quality of communications, professional competence, range of services, customer focus and accessibility.

The top 3 to 5 companies were ranked in each of 160 categories.

Read more about America’s Best Customer Service list, including Publix's ranking in the supermarket category.